Interview With Shaun Belding, Author of The Journey to WOW
Shaun Belding is a leading global expert on customer service, service recovery, leadership and building positive workplaces. His most recent book, The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty, is now available as a Kindle Edition, hardcover, and paperback. Heidi: What are some words that employees use that can unintentionally sabotage their careers … [Read more…]